Government

Communicating to multiple audiences all the time

What makes a good government website?

From providing large-scale, reliable cloud services to customised apps and user friendly websites: our main aim when providing digital services to governments is to make sure you don’t get stuck with a one size fits all solution. You have similar challenges but each solution is unique.

Key challenges

Many audiences

Meeting the competing needs of many different user groups is vital for any level of government. So many government organisations or departments offer multiple services to multiple types of visitor.

Always on

Especially when you are responsible for communicating changes in your community, the one rule is: the content must be available. You need reliable and consistent service with limited and manageable downtime.

Business priorities

Balancing the internal interests with external audiences is a key challenge for all levels of government. When we build a website we need to make sure that a business area's needs are balanced with the priorities of the users.

Clarity

Providing clear information about processes that can seem complicated is vital for a service-oriented government website. Finding information about processes and then how to engage with your organisation will help all your customers.

Online service

Providing as much self service as possible, to avoid extra calls and emails, will lighten the load of every government office. If you can provide information, forms, portals, integrations or applications that reduce the need for face to face or phone calls, your website does the work for you.

Some of our government clients

State Emergency Service (SES)

A clear and accessible website with integration of flood and storm emergency management.

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Glenorchy City Council

A vibrant hub of community and activity supporting one of Tasmania's fastest growing local governments.

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Department of Education

We support the Department of Education website and a number of other campaign and business unit websites for the department.

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Kingborough Council

One of the five municipalities that constitutes the Greater Hobart Area.

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Metro Tasmania

Long term partnership with Tasmania's public transport provider covering website, journey planning, ticketing and mobile apps.

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Some of our government projects

The definitive guide to procuring premium Tasmanian produce, The Trade Tasmania platform. Developed by Ionata Digital.

With a new architecture that is based on how people think about their council services, the site now focuses on the user experience.

The DPFEM websites are key pieces of emergency infrastructure communicating critical information in the event of a fire, flood or emergency anywhere in Tasmania.