Clarence City Council
A well-designed and well-structured local government website offers numerous benefits to the community it serves.
Clarence City Council, located in southern Tasmania, needed to redesign its website to improve accessibility, streamline navigation, and deliver a user-friendly experience for its community. With a wide range of services and resources to offer, the Council needed a website that would showcase its initiatives and programs while empowering residents to access information easily. We took on this project, bringing a responsive, intuitive, and aesthetically pleasing digital experience to the Clarence community.
The new website design prioritises usability for both desktop and mobile users, ensuring that everyone can access the information they need without hassle. It also supports the Council’s commitment to transparency and community engagement by making key resources and updates more accessible. With this redesign, Clarence City Council can now connect more effectively with its residents, providing them with timely news, essential services, and updates on local developments.
A great example of how by investing in a well-designed and well-structured website, local governments can improve the quality of life for their residents, enhance community engagement, and drive economic development.
Key Features and Functionalities
The new website includes several essential features aimed at improving the user experience. A simplified navigation structure allows users to access information about services, permits, and community events in just a few clicks. A robust search function helps residents find relevant information quickly, and the mobile-optimised design ensures accessibility across devices. Additionally, the website integrates dynamic content, including news updates, event calendars, and emergency alerts, to keep residents informed and engaged.
Easy-to-find information: Clear and intuitive website design making it easier for residents to find the information they need, such as council meeting agendas, development applications, waste collection schedules, and local event calendars.
Transparent governance: Publishing important documents like council meeting minutes and financial reports online to promote transparency and accountability.
Real-time updates: Timely updates on local news, emergencies, and service disruptions to keep residents informed and prepared.
Online feedback and consultation: Interactive features like online surveys and comment forms allow residents to provide input on local issues and decisions.
Community events and news: A dedicated local events and news area to promote community participation and strengthen social connections.
Online services: Offering online services like rate payments, permit applications, and library membership renewals saves time to reduce the need for in-person visits.
Reduced administrative burden: Streamlined online processes to reduce the administrative burden on both the council and residents.
Improved customer service: A well-designed website can provide efficient and effective customer service, answering common questions and resolving issues promptly.
Promoting tourism: Highlighting local attractions, events, and accommodation options boosting tourism revenue.
Supporting local businesses: Providing information about local businesses and promoting local products to stimulate economic growth.
Ongoing Benefits and Community Impact
Since launching the website, Clarence City Council has received positive feedback from residents, who appreciate the improved usability and design. The website has proven to be an essential tool for fostering community involvement and ensuring transparency in Council operations. It not only supports the Council’s operational goals but also enhances communication and engagement, empowering the Clarence community to stay connected and informed.
